Effective Date: April 2026
At BhavyaGroup Lifestyle, we strive to provide high-quality beauty and skincare products. Due to the personal nature of our items (including BB Creams, Face Washes, and Moisturizers), we maintain strict hygiene and safety protocols.
1. Strict No-Return Policy for Opened Products
To maintain the highest safety and sanitary standards for all our customers, we do not accept returns, exchanges, or refunds for any product that has been opened, unsealed, or used.
- Once the original manufacturer’s safety seal or packaging is broken, the item is non-returnable.
- This policy applies to all skincare, haircare, and makeup products purchased through our website.
2. Damaged or Wrong Items
If you receive a product that is physically damaged or if you receive the incorrect item, we are here to help.
- Notification Window: You must report the issue to our support team within 24–48 hours of receiving the delivery.
- Proof of Damage: To process a replacement or refund for damaged goods, customers must provide clear photographs or an unboxing video of the package as it was received.
3. Eligibility for Refund (Unopened Items)
For a return to be considered, the item must be:
- In the same condition that you received it.
- Unopened, unused, and in its original, sealed packaging.
- Accompanied by the original receipt or proof of purchase.
4. Order Cancellations
- Orders can only be canceled before they have been dispatched from our warehouse.
- Once an order has been shipped and is in transit, it can no longer be canceled or redirected.
5. Refund Processing
If your return is approved (for unopened/damaged items), your refund will be processed to your original method of payment. Please note that it may take several business days for your bank or credit card company to post the refund to your account.
Contact Our Support Team
For any questions regarding your order or this policy, please contact us:
- Website: bhavyagrouplifestyle.com
- Email: [Insert Your Business Email Here]
- Address: Housing Board colony Huda sec 2 Palwal 121102
