Refund and Returns Policy
Effective Date: April 2026
At BhavyaGroup Lifestyle, we deliver high-quality beauty and skincare products while maintaining strict hygiene and safety standards due to the personal nature of items such as BB creams, face washes, and moisturizers.
1. No Returns on Opened Products
We do not accept returns, exchanges, or refunds for any product that has been opened, unsealed, or used.
Once you break the original manufacturer’s safety seal or packaging, the product becomes non-returnable. This policy applies to all skincare, haircare, and makeup products purchased through our website.
2. Damaged or Incorrect Items
If you receive a damaged product or the wrong item, we will assist you promptly.
- Report Timeline: Contact our support team within 24–48 hours of delivery.
- Proof Requirement: Provide clear photos or an unboxing video showing the condition of the package upon arrival.
3. Refund Eligibility for Unopened Items
We only consider returns if the product meets all of the following conditions:
- The item remains in the same condition as delivered
- The product is unopened, unused, and sealed in original packaging
- You provide a valid receipt or proof of purchase
4. Order Cancellation Policy
You can cancel your order only before we dispatch it from our warehouse.
Once we ship the order, you cannot cancel or redirect it.
5. Refund Process
After we approve your return (for eligible unopened or damaged items), we will process the refund to your original payment method.
Please allow a few business days for your bank or credit card provider to reflect the refund in your account.
Contact Our Support Team
If you have any questions regarding your order or this policy, please contact us:
- Website: bhavyagrouplifestyle.com
- Email: [Insert Your Business Email Here]
- Address: Housing Board Colony, Huda Sector 2, Palwal – 121102
